Frequently Asked Questions

Once an order is placed it is final and cannot be combined or modified. Read more about placing orders and cancellations/refunds on our terms & conditions page.

USPS packages can be tracked through https://m.usps.com/m/TrackConfirmAction. If you are still having a hard time tracking your package, email info@solawoodflowers.com.

It's true! We have a customer appreciation program that allows you to earn points on every online order. You first need to create an account and from there you will automatically be enrolled in the rewards program. From your account you will be able to view your previous orders, points accumulated and points redeemed.

When you are ready to make a purchase with your SWF Bucks our software will create a special code for you. Once this code is created it cannot be combined with any other code.

At this time we do not accept custom color requests.  However, you can purchase dye on the "flower dye page"  to create your own custom colors.  Try mixing colors, or use less water for more bold colors or more water for a more subtle color.  To see dye colors, visit the color gallery.

For a smaller bouquet we would recommend around 20-25, 2-4" flowers and for a larger bouquet anywhere from 30-40, 2-4" flowers.

Color swatches can be found here. Screens/monitors will make colors vary slightly and since each flower is hand dyed, no two batches will be perfectly identical. We also cannot color match colors for products purchased from other companies.

We sell raw flowers for you to dye yourself or you can purchase pre-dyed flowers. When adding a pre-dyed flower to your shopping cart, you are given the option in a drop-down box to select the color of your choice.  One color per dozen.  No exceptions.  Please note that purchasing a pre-dyed product extends the processing/shipping time for your ENTIRE order.

*Dyed Product Disclaimer*

Our flowers come in 55 standard colors. You can expect the colors to vary slightly to what you see on our website (every computer screen/phone displays color differently). Since every flower is hand dyed, no two batches will be perfectly identical. We also cannot color match for products purchased from other companies. In the event that you are not satisfied with your color, we suggest purchasing a can of spray paint in the desired color and LIGHTLY spraying the flowers.

Upon receiving any dyed product, promptly remove your flowers from the sealed packaging. Our products are an organic material--they are not foam, therefore they WILL mold if left contained for an extended period of time. Dyed product takes a number of days to completely dry. We wait as long as possible to ship our dyed product (so that you get your order as quickly as possible) however, sometimes that means moisture may still be present. We will not reship orders for moldy flowers that have remained sealed in their original packaging.               

Sola Wood Flowers is a company that believes hard work produces results.  Everyone at our production warehouse is working around the clock to get your order out.  By opening up phone lines, we slow down production.  Our customer service reps interact with customers via email and Facebook messenger.  By limiting our customer interaction to email and Facebook messenger, we are able to take a more organized approach to addressing customer concerns.  In return, we promise that we will answer all questions and inquiries within 48 hours.

For all questions, email info@solawoodflowers.com

We do! Fill out our wholesale application on our website and email to caroline@solawoodflowers.com. A tax I.D. number is required and minimum opening orders are $500.

PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

When you place your order, it goes through production (fluffing, bagging, quality control, moisture removal, dying, etc.).  The production process takes 5-12  business days (depending on order size, dyed flowers, paper flowers, how busy we are...). AFTER your order goes through production, it then is transferred to our shipping department where your shipping selection is applied to your order.

After production, it will then go to shipping which can take 5-10 business days depending on the shipping service.

Please keep in mind, if an order contains any dyed product, the entire order will be held up until the  dying portion is complete. If you would like your raw product sooner, we recommend placing separate orders.

We are a small, family-owned business. Please refrain from requesting order updates unless your shipping cut-off time is nearing. Requesting updates slows production, therefore extending shipping times. Read more about our shipping & production policy on our terms & conditions page. 

Please see our Terms & Conditions page.

We do! See them in our shop here. Please keep in mind that discount codes cannot be used when purchasing a gift card.

Coupon codes do not apply to subscription boxes, clearance items, last chance items, daily deals, upcharges, VIP, or gift cards.

From time to time, we offer BOGO sales. To take advantage of the second discounted item, please be sure to add BOTH items to your cart and the discount will automatically be applied at checkout. The lower priced item of the two will be discounted. Think of it like shopping at a brick and mortar store; if something is on sale buy one get one free, you bring both of them to the register. If you only add one item to your order and checkout without adding the second item, we will not be able to reimburse you or send you a second one.

Due to human error and inventory miscalculations, from time to time an item may be out of stock by the time your order ships. When this happens, if we know the item is on the way and due to arrive soon, we will create a backorder. The rest of your order will be shipped, and a separate order will be created for the temporarily out of stock item. You will receive a new email confirmation with your new order number for the backordered item(s). It will be shipped as soon it arrives. If you choose not to wait for the backorder to ship, please send us an email to info@solawoodflowers.com and we will instead issue you a refund for the backordered item(s).